Refund & Returns Policy Returns

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused.

• Have all original tags attached.

• Be in their original packaging (where applicable).

• Be free from stains, odors, damage, or alterations.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards.

• Final sale or clearance items.

• Customized or personalized products.

• Items marked as non-returnable at the time of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was defective or we made an error with your order.

Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size or color (subject to availability).

If the requested item is unavailable, a refund or store credit may be offered instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective.

• The wrong item was sent.

• The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To request a return, please contact us with:

• Your order number.

• The reason for your return.

• Photos (if the item is damaged or incorrect).

Our customer support team will provide return instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: InfinityCultureAU@gmail.com

We aim to respond to all inquiries within 1-2 business days.